Subject: Tech Support Candidate - Pasumarthi Veeresh
From: Pasumarthi Veeresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 01:09:35 -0500

| | Tech Support Test

Name | Pasumarthi Veeresh
E-mail | [email-masked]
Phone Number | (91) 9493991196
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Andrapradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist india Pvt ltd | Technical support engineer | Oct 8 2020 | 14000
Previous Employer 1 | Vayam info solutionsPvt ltd | Technical support engineer | May 15 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are tests you can run on your own to determine the source of an unplanned website outage. The first step is to try to open another website. In a new tab or window, navigate to a news website or search engine.

If you can reach those pages, then the problem is that you can’t reach a specific page or pages. If you can’t reach another website, then your next step is to try another browser.

You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.

If the issue is with your cookies or cache, you’ll probably see one of these error messages:

The connection was reset
The connection has timed out
The connection was interrupted

Even though these sound like server down issues, they’re easier to fix than that. Finally, if you can’t access your website in multiple browsers, even after clearing cookies and cache, the next likely source for the problem is your ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it discoverable it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker it might be a random product number but should have the speaker’s brand name listed and that’s it, you’re connected!

After your speaker is paired the technical term for connecting two Bluetooth devices you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

High School Diploma, GED, or suitable equivalent.

1+ years customer service experience, preferably in related field.

Successful completion of provided training.

Proficient computer skills.

Proficient with Excel.

Excellent phone etiquette.

Outstanding communication skills, both verbal and written.

Strong people skills.

Ability to sit at a desk for extended periods.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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