Subject: Tech Support Candidate - Sanjay Gautam
From: Sanjay Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 01:08:10 -0500

| | Tech Support Test

Name | Sanjay Gautam
E-mail | [email-masked]
Phone Number | (91) 8726135593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahatta Multimedia Pvt Ltd | Project Coordinator | 8-Dec-2020 | 40000
Previous Employer 1 | Soltech Sales & Services | Technical Support | 31-Aug-2020 | 30000
Previous Employer 2 | Titiksha Tele Technocrats Pvt ltd | Network Engineer | 24-Feb-2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first step will be checking my internet connection, If the Internet is working well then I will try some other browser If still, it is not working then I'm going to check the proxy if it is blocked or not.In some cases it might be the case of URL which we are using so I will just google the ndtv and will follow the URL with www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Switch on the Bluetooth of the Speaker.
Step 2- On Mobile go to the Settings then click on the Bluetooth then by check-in the bluetooth option we can start the bluetooth.
Step 3- On mobile we need to search on the available devices which will be on same option(page) where we have nearby available devices then choose the Speaker name and click on it by clicking on it we are able to connect it.

What according to you makes you a good candidate for customer service or technical support job?

1. Excellent communication with friendly attitude towards the Customer or client.
2. Good Knowledge of Networking and other computer devices.
3. Easy to understand the problem and high troubleshooting skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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