Subject: Tech Support Candidate - ABISHEAK BALASANKARAN
From: ABISHEAK BALASANKARAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 00:21:15 -0500

| | Tech Support Test

Name | ABISHEAK BALASANKARAN
E-mail | [email-masked]
Phone Number | (91) 7708101976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | andheri E , MUMBAI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
UBUNTU

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WHITEHATJR | INTERNET UPGRADE - EXECUTIVE | CURRENTLY WORKING | 35000
Previous Employer 1 | CONVERGENT GLOBAL | | 20TH MARCH |
Previous Employer 2 | KRIYA POLYTECH | L1-TECH SUPPORT | 20TH DEC 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 First,  figure out where the problem is
2 The problem only happens with certain websites
so the possibilities are ;
2.1 Try clearing browser cookies and cache
2.2 The website loads but doesn't work properly
2.3 The problem only happens on a secure (https) website
3 The problem only happens in certain browser , then try another browser
4 The problem happens in all web browsers
5 Other, less common problems

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.TURN ON THE BLUETOOTH IN SPEAKER FIRST
2. TURN ON THE BLUETOOTH IN MOBILE , MAKE VISIBLE
3.PAIR IT

What according to you makes you a good candidate for customer service or technical support job?

I BELIEVE 3 MAIN QUALITIES REQUIRED TO BECOME A  CUSTOMER SERVICE OR TECHNICAL SUPPORT JOB.
1. PATIENCE
2.TIME MANAGEMENT
3. KNOWLEDGE ABOUT THE PRODUCT

I BELIEVE I HAVE IT .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |