Subject: Tech Support Candidate - ROSHAN KUMAR
From: ROSHAN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 23:34:10 -0500

| | Tech Support Test

Name | ROSHAN KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9627510472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | mitrata inclusive financial services | Hardware Nework and MIS | 5 October 2020 | 16000
Previous Employer 2 | Capital Trust L.td | Hardware Nework Enginner | | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Find out the error that is happening earlier

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Step- Bluetooth Speaker Switch on
Step 2- Bluetooth switch on Speaker.
Step 3- Mobile phone Bluetooth On and Search Speaker Bluetooth Name and Connect

What according to you makes you a good candidate for customer service or technical support job? | abc
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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