Subject: Tech Support Candidate - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 15:21:53 -0500

| | Tech Support Test

Name | Rahul Verma
E-mail | [email-masked]
Phone Number | (011) 9711953563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Television projectors

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony | Technical support | Present | 16,500
Previous Employer 1 | Jan seva kendra | Desk support | May 2018 | 7000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first check internet is connected properly or not
2.open a new tab and  check to see is another website working or not
3.if another website working than open different search engine and check in that.
4.if problem happen with ndtv website only than clear the cache and check again.
5.reload the search engine again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.place the Bluetooth device near the speaker
2.power on the speaker and check the indicator for Bluetooth status
3.press and hold the power button on speaker for pairing mode
4.open the Bluetooth on mobile device
5.select the model number of speaker appears on the display of mobile
6.bluetooth will show connected than play the songs

What according to you makes you a good candidate for customer service or technical support job? | I have a experience in handing audio categories products including home audio system,sound bars,Bluetooth speaker and premium headphones.i also have a knowledge of Dolby digital dolby atmos Dolby vision and other higher quality sound outputs.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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