Subject: Tech Support Candidate - Mayank Bhatnagar
From: Mayank Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 12:23:13 -0500

| | Tech Support Test

Name | Mayank Bhatnagar
E-mail | [email-masked]
Phone Number | (+91) 7678472517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossing republic Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active directory, ticketing tools, VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Barclys | Process advisor | 27th march 2020 | 38
Previous Employer 2 | Wipro | Project Engineer | Feb 2016 | 20

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check for internet connection first if internet is connected or not?
2-If its connected then try to ping the website from command prompt.
3-If you are received reply from the website then try to reset the browser or use any other browser.
4-You can also try any alternative website and check if the problem is only in accessing this website.
5-If yes then add this website into trusted site and also try to open it in compatibility mode.
6-You can also try to access the same website on a different device or on a different network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth on the mobile and the speaker both and under bluetooth settings in phone and look for the bluetooth device you want to connect and pair with the device.
once connected it will show as connected to device name on your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Its the ability for an advisor to understand the issue or the concern of the customer first by active listening and give him the solution in easiest way and should not use technical jargons.
And should also be confident and give assurance to the customer whenever possible or required to gain the trust of the customer.
Candidate should have a good technical knowledge and good communication skills to interact with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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