Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 12:22:49 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 9871631950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC solutions pvt ltd. | Remote support engineer | 6 December | 20K
Previous Employer 1 | Aditya infotech ltd. | Technical support engineer | 30 june 2020 | 22K
Previous Employer 2 | M2E comcare | Desktop support engineer | 07 January 2020 | 19K

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Asking what kind of user getting error.
2. Then will ask his network connectivity
3. Check Date and Time
4. First need to ask user to to clear data of browser then we need to clear browser like cache, cookies data, history- if required.
5. if found same issue then we need to check user proxy settings Organization certificate.
If user network connectivity then will ask his connectivity by lan cable or using wireless connectivity if found network connection okay then try to open another website if found another websites are working fine then then problem should be of AD network or blocked sites

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First turn on Bluetooth onto the booth devices.
2. Then we have to search Bluetooth speaker name could be different which we had  turned on already 3. then try to connect with Bluetooth named speaker
4. Then it will be connect successfully.

What according to you makes you a good candidate for customer service or technical support job?

Because experience makes man more talented and we learns much more about problem solving skills and customer handling skills.
And engineers never give ups form technical issues because we engineers are more dedicated person who never live with issues until they not solved that issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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