Subject: Tech Support Candidate - Meena Murugan
From: Meena Murugan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 11:05:48 -0500

| | Tech Support Test

Name | Meena Murugan
E-mail | [email-masked]
Phone Number | (0) 9360121442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Ms Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Transaction Processing Associates | 13/10/2020 | 16500
Previous Employer 1 | Kal Radio | Radio Jockey | 30/11/2018 | 17000
Previous Employer 2 | Jawahar media | Video Jockey | NA | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Check the proxy settings
using ping www.ndtv.com command in cmd prompt

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable phone Bluetooth option
Power on Bluetooth speakers
In mobile phone check the buletooth name
Given paring exact Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Decent ascent and calm
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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