Subject: Tech Support Candidate - Mujeeb Ahmad
From: Mujeeb Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 10:08:47 -0500

| | Tech Support Test

Name | Mujeeb Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8802653668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Harola
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GSR Airotech Duct Private Limited | Network & IT Engineer | NA | 31000
Previous Employer 1 | Tikona Infinet Private Limited | Network & IT support Engineer | 30/9/2019 | 25000
Previous Employer 2 | Corodex Group Of Companies | Network & IT support Engineer | 10/9/2018 | 20000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- Start with https://
2:- Check on other browsers like internet explorer, Firefox, Google Chrome.
3:- Delete the browsing history, cache and cookies.
4:- Check the proxy settings, if organization is using proxy than check it should be configured correctly, if it's not used in organization than check No proxy should be checked.
5:- Make sure Work Offline should be unchecked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Switch ON bluetooth speakers.
2:- Enable mobile bluetooth option and scan the speaker SSID and pair with SSID.

What according to you makes you a good candidate for customer service or technical support job?

Approachable personality
Understanding of the role
Passion for customer service
Conflict resolution skills
Stress tolerance and resilience
Ability to abide by company policies
Teamwork abilities
Communication skills
Desire to improve the company
Honesty
Problem-solving skills
Confidence
Ability to learn quickly
Past experience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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