Subject: Tech Support Candidate - Roshan k7mar
From: Roshan k7mar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 08:24:07 -0500

| | Tech Support Test

Name | Roshan k7mar
E-mail | [email-masked]
Phone Number | (91) 9501715636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ludhiana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech Pvt ltd | desktop support engineer L2 | present | 1400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will clear all browser history.
And install required certificates
And will be update group policy.
If not works than I will repair or reinstall new version of  browser application.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

scroll down the display.
Long press on Bluetooth icon.
Bluetooth of speaker should be on.
Search the nearby Bluetooth devices.
And click on matched Bluetooth name of speaker.
It should be connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

first of my communication skill
I have technical background
I have better experience in that field
I have 1 year plus experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |