Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 07:15:59 -0500

| | Tech Support Test

Name | Lalit Kumar
E-mail | [email-masked]
Phone Number | (+91) 6207992680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Erp modules

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vivoindia pvt ltd | Are executive | | 31782
Previous Employer 1 | Escape system pvt ltd | Sr executive | 30th april 2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  I'll check network connection.
2. I will check input URL must be correct
3. I will retry by close browser once after removing cache and cookies file.
4. If still issue not fixed then will forward to L2 team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I will enable Bluetooth connection in both device.
2. Then I will pair in mobile phone with that speaker Bluetooth connection name.
3. Once connection succeed by input all security condition of speaker Bluetooth connection, would enjoy to start music in phone

What according to you makes you a good candidate for customer service or technical support job? | I would like to follow the SLA terms that is being committed by company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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