Subject: Tech Support Candidate - Aditya Kumar
From: Aditya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 06:59:00 -0500

| | Tech Support Test

Name | Aditya Kumar
E-mail | [email-masked]
Phone Number | (+91) 8949690658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amitek Security Equipments Pvt Ltd | Head of Operations | | 38000
Previous Employer 1 | Witro Tech PVT Ltd | Electronics Engineer | 31 - 12- 2014 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are multiple ways to troubleshoot if a website is not opening, they are as follows-

1) Check the internet connection or browser compatibility - While opening a website if we got the error no internet with a image of a dinasour, it needs to be checked either computer or laptop is connected in the proper network or not?

Also, some of the websites requires some special flash player plug-ins, if they are not installed in the browser then website might not open. Or can go to a different browser and check whether website is opening or not?

2) Website Status - It might be possible that website is down for everyone and it needs to be checked by opening up a new tab and typing it in the Google search bar " Down for me or every one" Go to the link and  just needs to put the website address  and if the status is up/down will get the exact feedback.

3) Restarting the device - Sometimes its really funny things  goes bizzark and we just don't know what's happened. So we need to restart our system and go to a browser and try to open the particular website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on the Bluetooth speaker. And set the speaker on Bluetooth mode.
Step 2- Open Bluetooth connection in your phone and search nearby devices.
Step 3- Bluetooth speaker's device name will appear on the mobile screen. Connect and pair the mobile with speaker. Now enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | Being a professional techno commercial engineer in the market for about past 4 years working in the home automation industry, I have modified my self so that I can fit in to any job profile as following processess of the  organisation is the main key for me and  I have done that over the years to get the best result out of me and my team. Client coordination with proper feedback and solution is highly desirable for the opportunity presented to me and I am fully aware of that and I can do best with this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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