Subject: Tech Support Candidate - Sahil Khan Sahil
From: Sahil Khan Sahil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 06:41:34 -0500

| | Tech Support Test

Name | Sahil Khan Sahil
E-mail | [email-masked]
Phone Number | (91) 9818069889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL technologies Pvt Ltd | Senior executive | 9/11/2019 | 23700
Previous Employer 2 | Samsung service center | Backend support | 17/12/2012 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Internet might be not connected properly. First you could checked the internet connectivity. If LAN cable was properly fitted than checked the ip address configaration should be configured dynamic or static. Enabled the internet connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings of phone. Go through the bluetooth enable option. Switch on the bluetooth connection. Than go to the search option and find your bluetooth speaker name. If you find speaker name than connect with phone.
What according to you makes you a good candidate for customer service or technical support job? | I have problem solving skills. I always make reports on what I have done. I also coordinating with customers till they are satisfies. I am trying to get the solutions if it is hard to solve. I always in touch with senior members to know more about technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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