Subject: Tech Support Candidate - vipin kumar vipin
From: vipin kumar vipin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 06:36:44 -0500

| | Tech Support Test

Name | vipin kumar vipin
E-mail | [email-masked]
Phone Number | (124) 9680056592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | pathways influance india pvt ltd | desktop support engineer | currently working |
Previous Employer 1 | Team computers | desktop support engineer | 1 september 2019 |
Previous Employer 2 | sysnet global india pvt ltd | hardware onsite support | 25aug 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.restart browser chrome or explorer
2.  cookies delete  from browser
3. certificate delete from browse.
4. we will check on another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on blutooth speaker
2. turn on mobile blutooth.
3. go to in mobile settings.
4.  Click on connect device.
5. click on pair new device
6. select your blutooth speaker name .
connected.

What according to you makes you a good candidate for customer service or technical support job?

To understand their query carefully
commitment
responsibility
customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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