Subject: Tech Support Candidate - MUDIT SHARMA
From: MUDIT SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 06:16:26 -0500

| | Tech Support Test

Name | MUDIT SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9996173308
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | AMBALA HARYANA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
DOMAIN AND ROUTERS WORK

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GLOBE AUTOMOBILES PVT LTD | EDP - IT INCHARGE | CURRENTLY WORKING | 12100
Previous Employer 1 | GIGANTIC INTERNET SERVICES INDIA LTD | TECHNICAL SUPPORT ENGINNER | 24 MARCH 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

FIRSTLY I WILL CHECK MY INTERNET CONNECTION AND THEN CHECK MY CHROME WHATS THE PROBLEM.

OTHER THING IS PING CONNECTIVITY I WILL CHECK TO PING THIS WEBSITE

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP 1 - ON YOUR BLUETOOTH  SPEAKER
STEP 2 - ON YOUR MOBILE BLUETOOTH AND SEARCH YOUR SPEAKER NAME.

STEP 3 - CONNECT YOUR SPEAKER NAME AND PAIRED.

THEN YOU ARE ENJOYING TO SPEAKER

What according to you makes you a good candidate for customer service or technical support job?

FIRST THING CUSTOMER WHAT WANT.

AND IF WE TALK TO CUSTOMERS LIKE VERY POLITELY AND RESPECTIVELY
THEN CUSTOMER FULLY SATISFIED.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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