Subject: Tech Support Candidate - Raushan Rai
From: Raushan Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 05:38:33 -0500

| | Tech Support Test

Name | Raushan Rai
E-mail | [email-masked]
Phone Number | (91) 9810488957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Holisollogistics Pvt. Ltd. | System administrator | 22 october 2020 | 30000
Previous Employer 1 | Falcon force PTV. Ltd. | Jr. System administrator | 21 october 2019 | 24000
Previous Employer 2 | Pc solutions Pvt. Ltd. | Desktop support engineer | 6 october 2016 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As technical person, I need to check what type of error message showing on screen. I will verify my LAN & WIFI connection if every thing good then I will verify system IP address. Ping the other IP or any other site like PING google.com. if every thing working fine, I will clear the browser cookies & temp file. I believe after this site will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on speaker & open my mobile blutooth search device which I have. Then I will select the speaker the pair with that.
What according to you makes you a good candidate for customer service or technical support job? | NA
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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