Subject: Tech Support Candidate - Yashang Dubey
From: Yashang Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 04:54:14 -0500

| | Tech Support Test

Name | Yashang Dubey
E-mail | [email-masked]
Phone Number | (91) 7566429491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical Support Associate | | 32000
Previous Employer 1 | Cognixia | Associate System Administrator | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please confirm, what error you are getting?

Are you connected with Internet?

Please check in other browsers or Incognito mode.

Please clear temp files.

Please clear the cache memory of browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on speaker

Turn on Bluetooth in speaker

Turn on your phone

Turn on your Bluetooth

Search the devices.

Select the speaker name and pair with your speaker.

Start the song and play .

What according to you makes you a good candidate for customer service or technical support job? | Both
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |