Subject: Tech Support Candidate - Runu Rai
From: Runu Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 04:47:32 -0500

| | Tech Support Test

Name | Runu Rai
E-mail | [email-masked]
Phone Number | (91) 8004045837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech | Associate | 29 Nov 2020 | 17120
Previous Employer 1 | Raygain technology | Network engineer | 12 july 2019 | 12483
Previous Employer 2 | Prasar bharati | Apprentice trainee | 29 Nov 2018 | 3542

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check what kind of error is coming.
Check it is supporting browser or not.
Whether it is updated or not.
Try to open site with different browser.
Check .is enabled or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth in both device .
Search device name in bluetooth list.
After scanning paired mobile with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Rather than i belongs to technical background.
I never used to leave my work pending. Try to solve as soon as possible. And always willing to learn about technolgy. I dnt hesitate to learn things from other.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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