Subject: Tech Support Candidate - Shyam Sharma
From: Shyam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 04:29:46 -0500

| | Tech Support Test

Name | Shyam Sharma
E-mail | [email-masked]
Phone Number | (+91) 971666966.
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PBOPLus consulting services Pvt Ltd | Hardware and networking engineer | N/a | 25000
Previous Employer 1 | Room technologies Pvt Ltd | Network engineer | April 2019 | 21000
Previous Employer 2 | Vayam info solutions Pvt Ltd | Desktop L1 | 28/12/018 | 15211

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection. If it working fine then I will ping www.ndtv.com if if

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth settings in my mobile and search bluetooth connection .and connect .for example I have boss blue tooth .so I first on the Boss blue tooth after that I will open my phone blue tooth and go to search if find I make peer between the bluetooth speaker and my phone if connection established successful then It will connect.
What according to you makes you a good candidate for customer service or technical support job? | Good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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