Subject: Tech Support Candidate - Vishal Singh
From: Vishal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 03:51:39 -0500

| | Tech Support Test

Name | Vishal Singh
E-mail | [email-masked]
Phone Number | (91) 9953914935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase III, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Volans Infomatics | Customer Service Representative | 20/11/2020 | 35,000 in hand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, I'll be trying the following checks:

1)Check my internet connection
2)Try to open another website
3)Change browser
4)Try to re-establish internet connection
5)Maybe turn off my Anti-Virus too
6) Try to the website on another device or with a different internet connection as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Will on my Bluetooth speaker.
2) Also, open my Bluetooth on my mobile or other device and will search for it.
3) then, will connect my device with Bluetooth.
4) If not connected, then will check maybe somebody else already connected the device.

What according to you makes you a good candidate for customer service or technical support job? | I believe customer service is the backbone of any industry. And, I am working in this industry for 3 years and understood the physiology and emotions of the consumer. I acquired more than 90% customer satisfaction ratings i.e., CSAT which was higher than our whole process averages. If the right training is given, then I can prove myself as a valuable asset for any company and my growth as well. Some of my KPIs were, being patient on call and listened to the customer, carefully and focus on First Call Resolution policy and personalization with our consumers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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