Subject: Tech Support Candidate - Noor E Alam Khan
From: Noor E Alam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 02:14:16 -0500

| | Tech Support Test

Name | Noor E Alam Khan
E-mail | [email-masked]
Phone Number | (91) 8791642437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | New Dream Education Society | IT System Administrator | Current | 16000/-
Previous Employer 1 | DIS Education Society | ICT Executive | 31-03-2019 | 14000/-
Previous Employer 2 | Aforeserve.Ltd | Associate Engineer | 31-09-2014 | 8000/-

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Make sure for Internet Connectivity. problem not solve, then goes to,
Step 2:- Clear Cookies from the Web Browser. problem not solve, then goes to,
Step 3:- Update the web browser. problem not solve, then goes to,
Step 4:- Update the MS window software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Turn On Bluetooth of your mobile phone in phone Setting.
Step 2:- Search in Available Devices through Refresh button.
Step 3:- Bluetooth Speaker device shown.
Step 4:- Tab to the Speaker device name.
Step 5:- prompt shown device connected.

What according to you makes you a good candidate for customer service or technical support job? | A rich experience in School Administration.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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