Subject: Tech Support Candidate - RAJIV SHARMA
From: RAJIV SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 02:03:24 -0500

| | Tech Support Test

Name | RAJIV SHARMA
E-mail | [email-masked]
Phone Number | (790) 6903954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sec. 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 13-06-2020 | 36800
Previous Employer 1 | IGL | Executive | 31-08.2019 | 22300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Is the internet connection is working. if not try to restart the internet first.
2)Does the website complies the geographic policies of the native country.
3) Check the system firewall, is the website isn't blocked from the firewall end.
4)Check does the URL of wesite is correct.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Power on the speaker, also switch on the Bluetooth connection.
2)In mobile, go to settings>connections> Bluetooth connection>Search.
3) Here the incoming request from speaker with specified connection ID name flash. Click on it to connect.
4) A default sound beep on speaker indicating succesfull connectivity.

What according to you makes you a good candidate for customer service or technical support job?

1)Good communication skills.
2)Being tech support, one should be thorough with all required technicalities required for job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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