Subject: Tech Support Candidate - Anjal kumar Rohilla
From: Anjal kumar Rohilla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 01:14:46 -0500

| | Tech Support Test

Name | Anjal kumar Rohilla
E-mail | [email-masked]
Phone Number | (122001) 8708581261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel bharti | Fr enginer | Till now | 32000
Previous Employer 1 | Excitel broadband | Network ingineer | Till 2018 | 27000
Previous Employer 2 | Aone internet | Service engineer | Till 2016 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection first then check data is on or not .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On bluetooth of both speaker and mobile phone the search the device and the find out the device name in mobile phone and pair with that device name
What according to you makes you a good candidate for customer service or technical support job? | First he will listen carefully the customer problem with patience and give the accurate answer of his query then make satisfy them .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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