Subject: Tech Support Candidate - VIVEK SHUKLA
From: VIVEK SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 00:33:41 -0500

| | Tech Support Test

Name | VIVEK SHUKLA
E-mail | [email-masked]
Phone Number | (+91) 9871737856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv infosystem pvt LTD | Customer support engineer | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check internet connection
2) Check windows firewall
3) Check browser is up-to-date
4) Check in different browser
5) clear all temp. File

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power of Bluetooth
2) Turn on ready to connect by other Device
3) On Bluetooth in my mobile
4) search nearby available BT device
5) select my device
6) connect my BT device with my mobile

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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