Subject: Tech Support Candidate - Ajay Saxena
From: Ajay Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 00:11:52 -0500

| | Tech Support Test

Name | Ajay Saxena
E-mail | [email-masked]
Phone Number | (91) 8587032757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chatterpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Helios education | It executives | 31/10/2017 | 24000
Previous Employer 2 | Sonotel Hotel and Resort India Pvt Ltd | IT administrator | 30/06/2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will troubleshoot the error with below steps:

Step 1 : Go the CMD prompt and type ipconfig /all and then press enter.

Step 2 : Ping with the local IP address.

Step 3:  I will check that Lan cable is connected properly with the laptop or CPU. Or If user is connected through Wi-Fi then I will restart the router and try to connect again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on Speaker Bluetooth
Step 2: Go the setting option in mobile phone
Step 3: touch or go to the Bluetooth option
Step 4: Turn on Bluetooth and search speaker Bluetooth name on mobile and select it, now your speaker  is connected with speaker

What according to you makes you a good candidate for customer service or technical support job? | I have a 4 years of experience in technical support, I have troubleshoot resolved  many issues of customers so I am a perfect candidate to fit this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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