Subject: Tech Support Candidate - Anushka Srivastava
From: Anushka Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 14:59:48 -0500

| | Tech Support Test

Name | Anushka Srivastava
E-mail | [email-masked]
Phone Number | (91) 7905907069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Ajnara le garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll refresh the page and even if not error is showing then I will look my connection and after refreshing the window will try to pen link on different tab.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I'll open my mobile's  bluetooth and get it connected with the bluetooth speaker and then will provide necessary permissions so that it will get connected with Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I think a person who is able to identify the need and concern of customer and is able to solve them and also tries to maintain long term relationship with customer with taking follow-ups will be a good candidate for customer service or tech support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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