Subject: Tech Support Candidate - Niraj Kumar Singh
From: Niraj Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 14:49:32 -0500

| | Tech Support Test

Name | Niraj Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 9472706061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur, Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Net Business Solution India Ltd | COE | 31-Dec-20 | 32000
Previous Employer 1 | Think Computer | Network & Support Engineer | 14-Nov-2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First I will be check my internet Connection
2) if internet is working properly then I will check the error code shows on browser.
3) Clearing browser history and cookies
4) Do the troubleshoot

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open Bluetooth on my phone
2) Open(Start Bluetooth) Speakers
3) Search Bluetooth speakers on phone by clicking on search option of my phone
4) if Bluetooth speaker name shows in search list then select the name and try to pair
5) If successfully paired then can use speakers through phone

What according to you makes you a good candidate for customer service or technical support job? | I have 6 Years of experiance to deal with customers I know the pain areas of customer better than others. I have good technical, problem solving, customer management and report preparation skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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