Subject: Tech Support Candidate - Abhishek kumar
From: Abhishek kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 13:26:07 -0500

| | Tech Support Test

Name | Abhishek kumar
E-mail | [email-masked]
Phone Number | (011) 7042132690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Broadband

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance SMSL Ltd | Assistant manager | 15 Dec 2020 | 24500
Previous Employer 1 | Teamlease service Ltd | Service Engineer | 15 Nov 2018 | 21500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There may be some kind of error possibility then to check...
1. Check my device is properly connected with internet.
2. If internet is connected properly,can open other browser.
3. If it not work then will check the ip setting in control pannel section.can put the mannual ip to recieve the internet packet.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on the blutooth of both devices and after that paired it by connect button, once it paired it will automatically connect by next time.

What according to you makes you a good candidate for customer service or technical support job?

Candidate should have good technical skills and more convincing power to satisfy the customer.
Good communication skills also need for good candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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