Subject: Tech Support Candidate - Vishal Sharma
From: Vishal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 12:03:19 -0500

| | Tech Support Test

Name | Vishal Sharma
E-mail | [email-masked]
Phone Number | (+91) 9815489297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 20
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Remote troubleshooting internet router driver installation start and stop service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | cce | may 2020 | 19800
Previous Employer 1 | Tata Business service support | cce | aug 2013 | 10000
Previous Employer 2 | Bajaj Allaianz | Insurance care consultant | dec 2003 | 1

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would check for the error code. The error code will give the vision what to do next. Furthermore, I would check for my internet connection. I would also check is that website is blocked in browser settings or not. last but not the least, website should not be blocked by antivirus. I would try different browser, if website is working fine in another browser than I would prefer to delete cookies of browser. Sometime problem follows no matter whatsoever has tried, at last if I would go for uninstall and reinstall the browser. I hope it will help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 Turn on the power and check the battery level of Bluetooth speaker

Step 2 Turn on the mobile check the battery level of mobile.

Step 3 Keep the bluetooth speaker in the range mentioned in the mobile . No megnatic feild should be present around the bluetooth speaker.

Step 4 Turn on the bluetooth of mobile and I would keep pressing the bluetooth icon for 3 seconds to scan the all available bluetooth device.

Step5 Select the choosen one bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Tata business service support rewarded me with star of month certificate and my 3 years experince with the technical support and customer support reveals my love for change in technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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