Subject: Tech Support Candidate - Pritee Singh
From: Pritee Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 11:45:19 -0500

| | Tech Support Test

Name | Pritee Singh
E-mail | [email-masked]
Phone Number | (91) 8130081014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
VPN,Ticketing,Asigra Backup,Email Support, Email Id creation and deletion, Reporting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nityo Infotech | IT Associate | 10th Oct 2019 | 23700
Previous Employer 2 | Jindal Intellicom | Customer Service Executive | 8th Jan 2016 | 11181

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all, we have to check if internet is working fine in user's system by asking the user to open www.google.com. If same is not opening in his system, we will check for internet connection first.

2. Secondly, we will check the same link in our system as well, may be same is not working at that movement or some time due to organization policy, user will not able to open the link in organization system. So in that case we have to allow that link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.We have to click on bluetooth button on speaker so that it will get visible to all the devices and at the same time we have to search bluetooth device in our mobile phone.

Once we will get the same bluetooth device name in our mobile phone, we can click on the same speaker name to connect with our mobile.

What according to you makes you a good candidate for customer service or technical support job?

1.I am having welcoming nature so that i can firstly greet all the customers and than delightly asking there queries. I am good listener which helps me to understand user's queries and issues to resolve in a better way and in no time.

2.I have working for almost 3.9 years as a IT Service desk so i am experience to handle live customers. I was also supporting through email, call, tool or sometime through VPN.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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