Subject: Tech Support Candidate - Ram Suraj Sharma
From: Ram Suraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 11:46:49 -0500

| | Tech Support Test

Name | Ram Suraj Sharma
E-mail | [email-masked]
Phone Number | (+91) 8577853991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Kailash New Delhi 110048
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSKPC TechnoSolution Pvt Ltd | Network Engineer | 20 July 2020 | 22000
Previous Employer 1 | Progressive Infotech Pvt Ltd | Desktop Support Engineer | 10 March 2018 |
Previous Employer 2 | DSM Infocom Pvt Ltd | NAP Engineer | 31July 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the following actions for troubleshoot this issue :

1st. I will check the Internet Connection if that PC . It means Internet is working in that system or not.

2nd. If Internet is not working then first I will fix the Internet Issue and again I will try to open www.ndtv.com

3rd. If Internet is working fine and still website is not opening then I will check if there is any proxy service is configured or not.

4th. If there is no proxy service configured then I will  check that www.ndtv.com is blocked or not.

5th. If that website is not blocked and there is no proxy service configured then I will try to open it in any other PC. It is also possible that , that website server can be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will take the following action to connect my phone to Bluetooth :

1st. I will ON Bluetooth in my phone then I will Power on of the Speaker.

2nd. Speaker name will show in my phone's bluetooth.

3rd. Now will pair it.

4th. Now speaker is connected with my phone.

What according to you makes you a good candidate for customer service or technical support job?

I have good knowledge and strong communication skill also I am good listener. I have 4 year experiences of solving the problems of customers.

these things make me a better candidate for the technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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