Subject: Tech Support Candidate - ABDUL SHAFIQUE
From: ABDUL SHAFIQUE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 11:26:46 -0500

| | Tech Support Test

Name | ABDUL SHAFIQUE
E-mail | [email-masked]
Phone Number | (+91) 9406321822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chhattisgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OMR India Outsourse pvt Ltd | Tech Support | with in 15 Days | 14000
Previous Employer 1 | Prime Gate | Engineer | 05-02-2020 | 70000
Previous Employer 2 | Aurum Technologies | Network Engineer | 10-08-2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the date and time on My Pc.
2.after that I'll check first LAN cable.
3. if connected, I will check IpV4 or Ipv6 on network adaptor settings.
4. if still not working i will check firewall.
5. After ill be conform Internet is working or not By ISP provider.
5. If all think will be set my website will be definitely open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.start(on) the button of Bluetooth speaker.
2.go to mobile Bluetooth settings on phone and search the speaker name there.
3.pair the both devices.
4.after the both will be connected with each other and we can enjoy the audio with Bluetooth speeker.

What according to you makes you a good candidate for customer service or technical support job?

1.who can ready to provide satisfaction to customer whenever need help to customer.
2.Punctual on time.
3.hardworking guy, who don't care the situation whenever he is helping to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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