Subject: Tech Support Candidate - Atul Jadhav
From: Atul Jadhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 11:06:28 -0500

| | Tech Support Test

Name | Atul Jadhav
E-mail | [email-masked]
Phone Number | (91) 7447386399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aurangabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | S2 Infotech international Pvt Ltd | Support system engineer | till | 26700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to check error.  1. Check internet connection.  2. Refresh browser 3. Check URL path 3.check Firewall blocking 4. Check it on other devices 5 clear history and cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly start Bluetooth on both device then check Bluetooth device name on Mobile and connect with same
What according to you makes you a good candidate for customer service or technical support job? | Problem solving skills.  Politeness to customers. Communication skill. As i hold Master in computer applications
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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