Subject: Tech Support Candidate - Vishal Singh
From: Vishal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 10:25:33 -0500

| | Tech Support Test

Name | Vishal Singh
E-mail | [email-masked]
Phone Number | (110019) 8527870407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lrs Services | Technical help desk engineer | | 9700 apx
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will the  error message .
After that internet connection, then URL of the website. If all the thing are OK then i will refix the LAN wire or wifi .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1:- Switch on the bluetooth of the speaker as well as mobie phone.
Step 2:- Then check the bluetooth name of speaker written on the cover pack  or back side of the device.
Step 3:- check the name in bluetooth search box of mobile.
Step 4:- If name find then simply click on the name.
Step 5:- Click on pair option then bluetooth device will get connected to our device.

What according to you makes you a good candidate for customer service or technical support job? | Timely update to customer over mail or by a phone call and meet the  SLA according to the PO.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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