Subject: Tech Support Candidate - Alwira Rahman
From: Alwira Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:56:32 -0500

| | Tech Support Test

Name | Alwira Rahman
E-mail | [email-masked]
Phone Number | (+91) 8287087588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Technical support | 23 Aug 2020 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I will face error on my brower then I will disconnect my internet connection and connect it again. Then I will try to open www.ndtv.com in new page its not working .Then I will try to launch www.ndtv.com in different website.  Here it's working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i have to switch on my phone Bluetooth then speaker Bluetooth. Then I will allow my phone to search spears name then I will press connect. Now it's connected.
What according to you makes you a good candidate for customer service or technical support job? | According to me good candidate for customer support is to give 100% to satisfy the customer and to resolve the customer query. In customer service we have to listen customers actively and understand the query and we have to guide them  in right way
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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