Subject: Tech Support Candidate - Prince Jose
From: Prince Jose <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:52:50 -0500

| | Tech Support Test

Name | Prince Jose
E-mail | [email-masked]
Phone Number | (+91) 7877536948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Senior Advisor | 17-11-2020 | 22000
Previous Employer 2 | Insta Gadget | Technical Support Executive | 11-11-2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While surfing ndtv website I got an error bad network connection, I will check my device is connected to the internet and then clear all cache and cookies from the browser if still ndtv website didn't work I will restart my device and check again. So that website work smoothly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Turn on Speaker Bluetooth
* Turn on Mobile   Bluetooth
* Once Speaker Bluetooth name is reflected on new device list paired the device connected.

What according to you makes you a good candidate for customer service or technical support job? | I have enough knowledge to troubleshoot an error of windows , antivirus, Microsoft office and computer hardware knowledge too because recently worked with Lenovo. The best part which make me different from other candidates that I have Typing Speed of 95 WPS and 90 % accuracy has I communicated to customer through chat and mail, Confident enough to handle tough issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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