Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:51:48 -0500

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9205498740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Tonguestunfoodpvt.ltd. | Helpdesk executive | 31/03/19 | 16000
Previous Employer 2 | Zomato (Spectrum talent managementpvt.ltd.) | Helpdesk Executive | 01/06/2020 | 18300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll take below mentioned steps as a computer user-
1st step- I'll check internet connection firstly if it isn't connected then I'll take urgent steps to get it connected with PC.(I'll check router if it is blinking Red then there is the problem with internet distributed company but I'll also press router on-off switch after press that I'll see the blinking light again if lights are blinking green then my network problem will be resolved otherwise I will raise complain  to internet distributer.)
2nd step- I'll try to reconnect my computer to internet through control panel.
3rd step- I'll restart my computer system via this problem can be resolved.
4th step- I'll troubleshoot my computer through this step many numbers of computer problems get resolved.
5th step- There can be traffic on NDTV's website , I'll open the website again via this website can be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step- I'll switch on the Bluetooth speaker.
2nd step- I'll switch on the Bluetooth of mobile phone and  do search of Bluetooth devices if it's (Bluetooth speaker)name will show on mobile device I will connected it and now music can be played through Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me below are some steps which makes   a professional customer service executive-
1- Customer service executive should have company products knowledge so that he or she can effectively communicate with clients.
2- He should work according to company's SOP.
3- His voice should be clear and effective.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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