Subject: Tech Support Candidate - Deepak Panday
From: Deepak Panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:26:32 -0500

| | Tech Support Test

Name | Deepak Panday
E-mail | [email-masked]
Phone Number | (91) 9015160173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance
Hardware - Basic
mysql,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Triotech Solution Pvt LTd | Network Engineer | | 30000
Previous Employer 1 | Tikona Infinet ltd | NOC Engineer | | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st- check to the LAN cable is connected properly through the laptop/CUP.

2nd- Ping DNS IP using the CMD.
(Getting Time-out)

3rd- Ping loopback IP to check the LAN interface
(Reachable)

4rd-Checked IP address and Ping Gateway IP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

we follow the below steps:-
1- Power ON of Bluetooth speaker
2- Search the available Bluetooth on a mobile phone.
3-Click on connect visible Bluetooth speaker name and connect.

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:

1 - Detail knowledge about the product/services you offered.

2 - Effective communication skills.

3 - Patience to listen to customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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