Subject: Tech Support Candidate - Antika Parashar
From: Antika Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 08:14:55 -0500

| | Tech Support Test

Name | Antika Parashar
E-mail | [email-masked]
Phone Number | (74179) 75813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Excellence Poineer | Technical Support executive | 30th Sep 2020 | 33000
Previous Employer 1 | Quatrro | Solution Engineer | 9th Oct 2018 | 24000
Previous Employer 2 | Wipro | Associate Engineer | 3rd Oct 2017 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)will try to check if there is an internet connection or not by using internet on our phone or on any other device like laptop or desktop etc. If Internet is working fine then will follow the following below steps:
2) will try to reopen a fresh browser.
3) will try to deleted cache,cookoes,history.
4)will try with different browser./or uninstall or install the browser.
5) reboot the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)by power on the Bluetooth option on the devices.
2)then by pairing them with each other.

What according to you makes you a good candidate for customer service or technical support job? | As I have been working under this job role.from a long time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |