Subject: Tech Support Candidate - parveen kumar
From: parveen kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:39:35 -0500

| | Tech Support Test

Name | parveen kumar
E-mail | [email-masked]
Phone Number | (91) 9906419336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida sec 55
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | magicbricks | RM | 30 june 2020 | 23000
Previous Employer 2 | techmahindra ltd | CSR | may 2019 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check internet setting and connection status
clear browsing history cache cookies
check lan wire and restart system
if not resolve take screenshot and raise a ticket to l2

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on Bluetooth on phone and Bluetooth speaker
searching Bluetooth or scanning
then connect under available pairing option

What according to you makes you a good candidate for customer service or technical support job?

provide accurate information
assist step by step over the phone
connected till customer  problem get resolved

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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