Subject: Tech Support Candidate - Lokshmisona Bauri
From: Lokshmisona Bauri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 07:26:22 -0500

| | Tech Support Test

Name | Lokshmisona Bauri
E-mail | [email-masked]
Phone Number | (+91) 8906960560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skilliantech (Genpact) | System Administrator | | 20,000
Previous Employer 1 | Holidayinn (IHG) | IT Coordinator | 22nd July 2020 | 14,000
Previous Employer 2 | Microsense Pvt.Ltd | IT Associate | 31st Dec 2018 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st i will check internet connection if it is ok then

2nd i will check trace route for that particular website to confirm is this site problem or the problem is occurred from our end.

3rd if it is still showing an error then we need to check the website is blocked from our server or in host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st we need to enable Bluetooth of both the devices
then search the Bluetooth speaker from your phone, once you found pair with that Bluetooth speaker and connect.

What according to you makes you a good candidate for customer service or technical support job? | How you quickly you analyze the issue and resolve it before its violating's or escalate and make your customer happy with your service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |