Subject: Tech Support Candidate - Shashank Tanwar
From: Shashank Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:51:36 -0500

| | Tech Support Test

Name | Shashank Tanwar
E-mail | [email-masked]
Phone Number | (+91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | TECHNICAL SUPPORT | 24Sept 2014 | 15K
Previous Employer 1 | T&M | Consultant ENGINEER | 15 dec 2017 | 23K
Previous Employer 2 | SCERT | It ENGINEER | 15 Dec 2019 | 36K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Given the Url is correct.
1. I will check which error msg is there.
2. I wil check date and time of the system.
3. I will check LAN connectivity.
4.I will check system firewall and Anti-virus setting
5. I will try to troubleshoot LAN connection.
6. May reset my router.
6. I will contact my ISP .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the device.
2. Get it in pairing mode.
3. Switch on bluetooth of mobile and search for device.
4. If device is found then connect to it.
5. Else repeat step 2

What according to you makes you a good candidate for customer service or technical support job?

1. Understanding the customer issue.
2. Providing him to the point solution.
3. Having empathy with him and maintaining a healthy relationship.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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