Subject: Tech Support Candidate - Vinay Kumar Rai
From: Vinay Kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:30:20 -0500

| | Tech Support Test

Name | Vinay Kumar Rai
E-mail | [email-masked]
Phone Number | (110080) 9560881496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi, sangam vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar | System Administrator | 10th june2020 | 23,642
Previous Employer 1 | Technohead IT & Telecom LLP | IT Executive | 1st Dec 2017 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If getting any error in chrome browser.we will check first error which is coming then update the browser and clear cookie's & history if site is not opening we will also check system date & time are correct or not and also check our website is working or not,internet connectivity,etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on  our bluetooth device then go to mobile settings and select bluetooth icons and search our bluetooth device name then connect and use.
What according to you makes you a good candidate for customer service or technical support job? | Good behaviour and good knowledge and customer satisfaction with good tone be make a good candidate for customers services.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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