Subject: Tech Support Candidate - SAURAV KUMAR
From: SAURAV KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:28:18 -0500

| | Tech Support Test

Name | SAURAV KUMAR
E-mail | [email-masked]
Phone Number | (91) 9771536659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida ALPHA1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of fall I will check and figure out what is the problem after I check if any website is not open in this time like facebook.com,YouTube if they website are open then I close the site.
And second thing I will check the website on other browser like uc browser ,opera mini, Firefox  even then website is not going on then after real specific problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of fall I swipe down the top of screen.And then touch and hold bluetooth and then refresh the device hold down the bluetooth and check availability to pair other device.and then tap the name of bluetooth device after I pair the another device.

What according to you makes you a good candidate for customer service or technical support job?

Because I have approachable personality.i have cleared understanding the role and my passion is for customer service.I have a conflict resolution skills
I will understand the customer wants and need and I will try and fulfill customer needs and want because I have a teamwork abilities good communication skills.My desire is to improve the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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