Subject: Tech Support Candidate - Sandeep Saini
From: Sandeep Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:23:49 -0500

| | Tech Support Test

Name | Sandeep Saini
E-mail | [email-masked]
Phone Number | (+91) 9034134120
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daksh india pvt ltd | Technical support Assistant | 15 dec | 18000
Previous Employer 1 | Kabir impex pvt ltd | Desktop support engineer | 31 march | 14500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check for the internet connection on another browser.
After that I will check the internet connection on another device.
After that I will restart the router and check whether internet is working or not.
If it still not work I will reset the ip by using cmd commands.
After that if issue is with browser then I will refresh the network driver.
Issue must be resolved after refreshing the Ip and network driver.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I need to turn on the bluetooth of my mobile device and look for available bluetooth. After that I need to pair it with available speaker bluetooth name.
After pairing I would connect rhe bluetooth and now I will be able to use the speaker via bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | As I have worked as an Desktop support engineer and as a Technical support executive, I love to solve the queries of customers. In Technical support I came through so many issues which increases my knowledge and my ability to resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |