Subject: Tech Support Candidate - Mitali Dutta
From: Mitali Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:06:25 -0500

| | Tech Support Test

Name | Mitali Dutta
E-mail | [email-masked]
Phone Number | (91) 9958368316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | dwarka sec 23
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pourbrain tech pvt ltd | Sr.customer relationships manager | Till date | 18000
Previous Employer 1 | nirvikar impex pvt ltd | Customer relationships manager | Dec 18 | 16000
Previous Employer 2 | Csc financial services | Data entry operator | 2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Delete cache n cookies
Click setting on chrome

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on blue tooth on mobile

Turn on speaker n put in bluetooth mode

Search bluetooth on mobile n connect to the speaker

What according to you makes you a good candidate for customer service or technical support job? | In order to become a good customer service excutive put yourself  in the shoes of customer 90 % customers will do business with us again if we are resolving their query in their favor
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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