Subject: Tech Support Candidate - Amit Singh
From: Amit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:02:32 -0500

| | Tech Support Test

Name | Amit Singh
E-mail | [email-masked]
Phone Number | (+91) 8319702625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jhansi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical Support Associate | | 22-25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to know what the error is about or the description. According to the description it will be decided what steps we need to proceed with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker and make the bluetooth connection available depending on the speaker configuration.
Turn on the bluetooth on your mobile.
Search for available devices.
Select your device from the search result.
Click on Pair.
Your device is connected.
Enjoy

What according to you makes you a good candidate for customer service or technical support job?

A positive attitude and a desire to help
Patience
Never assuming proper requirements are met at the user's end (Hardware and Software)
Knowledge of the product
Knowledge of potential problems and their fixes
Ability to explain things at the user's experience level

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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