Subject: Tech Support Candidate - Praveen Mohan
From: Praveen Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 06:01:30 -0500

| | Tech Support Test

Name | Praveen Mohan
E-mail | [email-masked]
Phone Number | (91) 9562485362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Vizexperts | GIS Executive | Oct 19-2020 | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll try troubleshooting my network connection. Then I'll try another website to see if the issue persists , if that website is working, then there will be some technical issues on the certain website, or is that website is not also working, there'll be some issues in the browser or connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker, make sure it's ready to pair, turn on the bluetooth in the mobile phone, and pair with the corresponding bluetooth speaker in the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills and knowledge regarding the field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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