Subject: Tech Support Candidate - Nibal Muhammed
From: Nibal Muhammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 05:45:50 -0500

| | Tech Support Test

Name | Nibal Muhammed
E-mail | [email-masked]
Phone Number | (91) 7012497494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy services | Network Engineer | Present | 35000
Previous Employer 1 | NA | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially will try to ping public dns (8.8.8.8) and google.com. If these are not reachable need to check if any issue with Lan connectivity either on port or on switch.
If public dns is reachable and not able to browse, then we will have to check for company proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on mobile. Make sure Bluetooth speaker is turned on. Ensure bluetooth is in discoverable mode in mobile. Search for device. Select the required speaker and enjoy using.
What according to you makes you a good candidate for customer service or technical support job? | Technical support job helps me to interact with various associates which can improve my personality and communication skills. Also i would be able to grab lots of knowledge technically.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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