Subject: Tech Support Candidate - Vishnu Kumar
From: Vishnu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 05:18:42 -0500

| | Tech Support Test

Name | Vishnu Kumar
E-mail | [email-masked]
Phone Number | (+91) 9717449103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Estel Technologies Pvt. Ltd. | Desktop Support Engineer | 06 March 2020 | 18000
Previous Employer 1 | C.M.S I.T Services Pvt. Ltd. | Desktop Support Engineer | 16 Aug. 2019 | 13500
Previous Employer 2 | PC Solutions Pvt. Ltd. | Desktop Support Engineer | 20 Jan. 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will do the basic troubleshooting including checking the internet connection on desktop, proper connectivity of internet wire on desktop and on network port.
2. Then I will ping the web address of mentioned website and D.N.S address of organisation.
3. If all goes okay then I will simply restart the desktop once and after that again try to open that web address. It will certainly help to resolve the issue.
4. I will also check if there is any restriction on that particular website from proxy server and firewall. And if I find this then I will contact to respective netwotk team person. If there is requirement of approval to access that website then I will contact to affected user and request him/her for taking approval accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on mobile phone's bluetooth and speaker. And switch the speaker in bluetooth mode.
2. Now let phone's bluetooth to find the speaker's bluetooth and let it connect with it by pairing the both devices with each other.
3. Once pairing done the devices will connect with each other and now play any media file to check the sound.

What according to you makes you a good candidate for customer service or technical support job? | As I am from technical background and worked as desktop support engineer, I will always like to assist an otganisation's people for their technical related issues and queries according to my authentication and best knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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